M&N Towing & Recovery Privacy Policy
Effective Date: January 1, 2025
1. Introduction
M&N Towing & Recovery ("we," "us," or "our") is committed to protecting the privacy of your information. This Privacy Policy explains how we collect, use, and share your information when you use our services, including our website, mobile applications, and communication channels. We are committed to complying with applicable privacy laws and regulations.
2. Information We Collect
We may collect the following types of information:
Personal Information: This may include your name, address, phone number, email address, vehicle information (make, model, license plate), location information, payment information, and any other information you provide to us.
Usage Information: We may collect information about how you use our services, such as the pages you visit on our website, the features you use in our mobile app, and the time and date of your interactions.
Device Information: We may collect information about the device you use to access our services, including the device type, operating system, unique device identifiers, and mobile network information.
Location Information: We may collect your location information when you use our services, particularly for dispatching towing services. We will only collect precise location data with your permission. You may manage your location sharing settings through your device settings.
Communication Information: We may collect information about your communications with us, including phone calls, emails, and text messages.
3. How We Use Your Information
We may use your information for the following purposes:
Providing Services: To provide you with towing and recovery services, process payments, communicate with you about your service requests, and provide customer support.
Improving Services: To analyze how our services are used and to improve their functionality and user experience.
Marketing and Promotions (with consent): We may use your information to send you marketing communications about our services or special offers only if you have opted in to receive them. You can opt out of marketing communications at any time.
Legal Compliance: To comply with applicable laws and regulations.
Safety and Security: To protect the safety and security of our employees, customers, and property.
4. How We Share Your Information
We may share your information with the following categories of third parties:
Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analytics, and customer service. We require these service providers to protect your information.
Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe that disclosure is necessary to protect our rights or the rights of others.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5. Text Messaging Policy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Your Choices
You have the following choices regarding your information:
Access and Correction: You may access and update your personal information by contacting us.
Marketing Communications: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
Location Information: You can control the collection of your location information through your device settings.
7. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.
8. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website or through our mobile app. Your continued use of our services following the posting of such changes constitutes your acceptance of the revised Privacy Policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
M&N Towing & Recovery
PO BOX 41
Deerfield IL, 60015
847-877-1362
MNTOWING@MNTOWINC.COM